Shipping Information
At ESSENTIALS CANADA SHOP, we are determined to deliver your most needed products to you in an efficient and reliable manner. We have provided our shipping guidelines below.
Processing Time
Every order usually takes 1-3 business days ( Monday through Friday, not including Canadian holidays ) to be shipped following payment verification. When your order gets shipped, you will be sent an email notification that includes tracking information.
Shipping Carriers and Options.
We also use trusted carriers, such as Canada Post, FedEx, and Purolator, to provide multiple shipping services:
Normal Shipping: Delivery time usually takes between 3-7 days upon receipt of the payments assuming it is within the same province or state.
Express Shipping: This is a faster shipping option that is offered at checkout, which usually requires 1-3 business days to arrive.
Shipping Rates
The shipping rates will be calculated during checkout depending on the weight and size of your order, as well as the address you choose to deliver it to. We sometimes provide free standard shipping on purchases surpassing a set price (e.g. $75 CAD). Such promotions will be well displayed in the site.
International Orders and Shipping restrictions.
P.O. Boxes: Canada post has the capacity to deliver most goods to P.O. box addresses, however, some large or heavy goods may need a physical physical address.
Remote Areas: Remote area deliveries can be extra time and cost.
International: We export to the United States and to other select countries. Note: Price is in CAD. The international customers only bear the cost of any customs, taxes, tariffs or brokerage fee charged by their country on delivery. ESSENTIALS CANADA SHOP has no responsibility as regards delays in customs processing.
Risk of Loss
All the products that you buy have the risk of loss and title shifting to you, the purchaser, once we deliver the item to the carrier. We do not construe packages that are lost, stolen or damaged once they leave our facility and are transferred to the shipping carrier successfully. We would suggest using a shipping service that includes tracking and insurance.
Returns and Exchanges Policy.
We desire your total satisfaction with what you have purchased. We also have a simple return policy that allows you to send something back in case you are not satisfied with something.
Eligibility and Timeframe
In the 30 days of the initial purchase date, you can return the majority of unused, unworn, unwashed, and undamaged items in their initial packaging with all the labels and tags.
The Return Process
Send a Return: Contact our Customer Service team using your Order Number and the purpose of the return.
Get Authorization: In case your return is accepted, we will send you a Return Authorization (RA) number and shipping instructions. The returns submitted without an RA number will be denied.
Ship Item: Pack the item and send it by mail to the address that you provide with the RA number. All the shipping fees to the customer are to be covered by the customer, except in the case where the good is considered as defective or the shipment is caused by our fault.
Inspection and Refund: After we have received and opened the returned item, we will inform you about the approval or rejection of your refund. The approved refunds shall be made in 5-10 business days back to the same method used to make the purchase. Original shipping fees cannot be refunded.
Damaged or faulty Products.
In case of a faulty or wrong product, then deliver it back to us(within 7 days of delivery). We will also take care of the shipping back cost and we will provide a refund or a replacement plus the original shipping expenses.