Order Cancellation, Changes & Returns Policy

Order Cancellation

✅ You may request to cancel your order within 24 hours of purchase.
⚠ A $15.00 CAD restocking fee will apply for cancellations.
❗ We cannot guarantee cancellation requests, as orders may already be in processing.
📧 To request cancellation, email us at: support@essentialscanadashop.ca

Order Changes

🔄 You may request changes (size, color, shipping address) within 24 hours of purchase.
❗ Changes are not guaranteed—once processing begins, modifications may not be possible.
📧 Contact us at: support@essentialscanadashop.ca

Refunds & Returns

Refunds (Limited Cases)

We do not offer refunds unless:
❌ You never received your order (lost/stolen packages).
⏳ It has been less than 24 hours since purchase (eligible for cancellation instead).

30-Day Return Policy

✔ Wrong item received? Return it within 30 days for an exchange.
✔ Defective product? Email us for a free replacement.
📦 Return shipping costs may apply unless the error was ours.

Important Notes

🔸 We reserve the right to process orders before cancellation/change requests are received.
🔸 All requests must be sent to: support@essentialscanadashop.ca

Need Help? Contact our team at support@essentialscanadashop.ca!